Refund policy

Refund Policy

At Veinci, customer satisfaction is our priority. We offer a 30-day refund guarantee for most items purchased from our store.

Refund Eligibility

To be eligible for a refund, items must be: returned within 30 days of purchase, unused and in original condition, in original packaging, and accompanied by a proof of purchase.

Non-Refundable Items

The following items are not eligible for refund: customized or personalized products, items marked as final sale, products damaged due to misuse or negligence, and digital products or downloads once accessed.

Refund Process

To request a refund, please contact us at supportveinci@gmail.com with your order number and reason for return. We will provide instructions for returning your item. Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be credited to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using tracked shipping to ensure safe delivery of your return.

Exceptions

Items purchased during clearance sales or special promotions may have different refund terms. Please check the product page or your order confirmation for specific details.

Contact Support

If you have any questions about our refund policy, please reach out to supportveinci@gmail.com. We respond to all inquiries within 24-48 business hours.